Account Deletion & Data Erasure Guide
Last Updated: September 21, 2026 • Policy Version: v2026.09
In full compliance with Google Play Developer Content Policies (Data Safety & Deletion Standards) and the Digital Personal Data Protection Act, 2023 (DPDPA), users of the REACH INTERNATIONAL mobile application (com.reachinternational.app) and cloud platform hold the unequivocal right to permanently delete their account and purge all associated personal identity records.
1. What Data is Permanently Deleted?
When an account deletion request is approved and executed by system administrators, all personal identification records are permanently expunged from primary databases, cloud storage buckets, and identity directories:
- Authentication Credentials: Password hashes, Supabase JWT refresh tokens, active sessions, and multi-device auth credentials are permanently terminated.
- Personal Identity: Full legal name, official business email address, residential address, personal mobile phone number, and avatar photos.
- Statutory KYC Records: Masked Aadhaar numbers (
XXXX-XXXX-1234) and Commercial / MEWP Driving Licence scans and verification metadata. - Device Telemetry & Push Tokens: Firebase Cloud Messaging (FCM) tokens, APNS identifiers, mobile device UUIDs, and local offline cache records.
Account deletion is an absolute and irreversible action. Once executed:
- No Account Recovery: Your account cannot be restored, recovered, or un-archived. Login with previous credentials will be rejected.
- Loss of Permissions: All role-based clearances (Operator, Supervisor, Manager, HR) and machinery access keys assigned to the profile are revoked instantly.
- Fresh Registration Required: If you rejoin REACH INTERNATIONAL or a client organization in the future, you must complete the onboarding and KYC verification workflow as a new user.
3. Statutory Heavy Equipment Records Exception
In strict accordance with the Indian Factories Act, 1948, OSHA industrial equipment standards, and equipment insurance mandates:
Machinery hour meter readings (opening/closing HMR), safety checklist inspection entries, mechanical breakdown logs, and shift timestamps are decoupled from your personal identity and preserved anonymously under machine asset codes (e.g. #SL-004). This ensures tamper-evident safety records for regulatory inspections without compromising your personal privacy.
4. Step-by-Step Deletion Guide (3 Available Channels)
Navigate to our dedicated Delete Account Page, select your deletion reason from the dropdown selector, check the mandatory acknowledgement checkbox confirming data cannot be restored, and click Submit Deletion Request.
Open the ReachInternational Mobile App → Navigate to Settings → Account Management → Tap "Request Account Deletion", choose your reason, and confirm submission.
Send an email from your registered address to info@reachinternational.co.in with the subject "Account Deletion Request".
All submitted account deletion requests are acknowledged within 48 hours. Complete account de-provisioning, session termination, and KYC data purging is finalized within 14 business days as required by statutory data protection frameworks. You will receive an automated confirmation email once complete.